Thank you for shopping with Selloras Hopzen. We are committed to processing and delivering your order as quickly and carefully as possible.
Please review our shipping policy below for important information about order processing, delivery times, and shipping restrictions.
1. Shipping Within the United States
Selloras Hopzen currently offers shipping within the United States only.
We do not offer international shipping at this time.
Orders can be shipped to valid addresses located within the United States, subject to our shipping service availability.
2. Processing Time
After you place an order, we generally require 2–3 business days to process and prepare your order for shipment.
During processing, we may:
- Verify your order information
- Prepare and package your items
- Complete quality checks
- Prepare the package for shipment
- Provide the order to the shipping carrier
Processing time begins after your order has been successfully placed and payment has been confirmed.
Please note that orders placed on weekends or U.S. holidays may begin processing on the next business day.
3. Transit & Delivery Time
After your order has been processed and handed over to the shipping carrier, the estimated transit time is approximately 3–5 business days.
Estimated Total Shipping Time: 5–8 business days
This means:
2–3 business days processing + 3–5 business days transit = approximately 5–8 business days total.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.
Tracking information may take some time to become active after the carrier receives and scans your package.
You can use the tracking information to monitor the progress of your shipment.
5. Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order.
Selloras Hopzen is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
Email: support@sellorashopzen.shop
Phone: +1 (650) 294-3269
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
6. Delayed or Lost Packages
While we work with shipping carriers to ensure your order arrives within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- Severe weather
- Carrier delays
- Holidays or increased shipping volume
- Incorrect or incomplete addresses
- Transportation disruptions
- Unexpected operational issues
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If you believe your package may be lost or has not been delivered after the expected delivery period, please contact us at support@sellorashopzen.shop, and we will help you investigate the shipment.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
We recommend taking clear photographs of the damaged package and the product as soon as you receive it. This may help us investigate the issue with the shipping carrier and determine the appropriate solution.
Please contact us at:
8. Delivery Issues
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members or neighbors if they received the package.
- Check with the shipping carrier using your tracking number.
- Contact us if you still cannot locate your order.
We will do our best to assist you with the delivery issue.
9. Shipping Restrictions
Selloras Hopzen currently ships only within the United States.
We do not currently ship to international destinations outside the United States.
If international shipping becomes available in the future, we will update this Shipping Policy accordingly.
10. Shipping Costs
Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Shipping costs may vary depending on the order and destination.
If free shipping is offered on a particular product, promotion, or order, the applicable terms will be displayed on the website or during checkout.
11. Business Days
For the purposes of this Shipping Policy, business days generally mean Monday through Friday, excluding applicable U.S. holidays.
Weekends and holidays may not count toward the estimated processing or transit time.
12. Contact Us
If you have questions about shipping, your order, or delivery, please contact us.
Selloras Hopzen
303 Twin Dolphin Dr
Redwood City, CA 94065
United States
Phone: +1 (650) 294-3269
Email: support@sellorashopzen.shop
Website: www.sellorashopzen.shop
Our Shipping Promise
We aim to process orders within 2–3 business days and provide an estimated 3–5 business day transit time, for an overall estimated delivery timeframe of 5–8 business days within the United States.