At Selloras Hopzen, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item under the terms of this Return & Refund Policy.
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The return request must be made within 30 days of receiving the item.
- The item must be new and unused.
- The item must be in its original packaging.
- The item must be in the same condition in which you received it.
- You must provide your order information so we can verify the purchase.
Items that have been used, damaged after delivery, or returned without their original packaging may not qualify for a refund.
2. How to Request a Return
To request a return, please contact us at:
Email: support@sellorashopzen.shop
Phone: +1 (650) 294-3269
Please include:
- Your name
- Order number
- Item you would like to return
- Reason for the return
- Photos of the item, if applicable
We will review your request and provide you with instructions for returning the item if your request is approved.
Please do not send an item back before contacting us and receiving return instructions.
3. Return Shipping
If a return is approved, we will provide instructions regarding where and how to send the item.
Unless otherwise agreed or required by applicable law, return shipping costs may be the responsibility of the customer.
We recommend using a trackable shipping service when returning an item. Selloras Hopzen is not responsible for items lost or damaged while being returned to us.
4. Refunds
Once we receive and inspect your returned item, we will determine whether it meets the requirements of this policy.
If your return is approved, your refund will be processed to your original payment method.
Refund Processing Time: Up to 10 days
Please allow up to 10 days for us to process an approved refund after the returned item has been received and inspected.
After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account.
5. Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please provide your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, return, or refund.
6. Items That Do Not Qualify
A return may be refused if:
- More than 30 days have passed since you received the item.
- The item has been used or worn.
- The item is damaged due to customer use or handling.
- The original packaging is missing or significantly damaged.
- The item is returned without prior approval or instructions from Selloras Hopzen.
7. Exchanges
If you would like to exchange an item, please contact us at support@sellorashopzen.shop.
Exchange requests are subject to product availability and the same general return requirements described in this policy.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has entered processing or has already been shipped.
9. U.S. Orders Only
Selloras Hopzen currently ships only within the United States. We do not offer international shipping at this time.
Our return and refund policy therefore applies to orders shipped within the United States.
10. Contact Us
If you have any questions about returns or refunds, please contact us:
Selloras Hopzen
303 Twin Dolphin Dr
Redwood City, CA 94065
United States
Email: support@sellorashopzen.shop
Phone: +1 (650) 294-3269
Website: www.sellorashopzen.shop
We appreciate your business and are committed to making your shopping experience with Selloras Hopzen as simple and pleasant as possible.